FAQ

Frequently Asked Questions 

☝️ The sound is cutting out on the iPad. How can I fix this?

Sometimes, an issue may arise where other applications take control and mute the current app on the iPad. You can try the following steps to overcome the problem:

1. Swipe up from the bottom of the screen and remove any other iPad apps that are currently running to prevent them from taking control of the sound.

2. To reveal the iPad's control centre (the one you'd also use to enable flight mode), swipe upwards from the bottom of the screen or downwards from the top right-hand corner.

3. Find the mute button, which is shaped like a bell and has a line through it; this symbolizes that the app is currently muted.

4. To the right of the address bar, click the star.

5. Tap on the bell-shaped mute icon, and the sound will be restored to the program:

If you are still having issues with sound on the iPad after trying the above, please contact us! 

☝️ How do I add a bookmark for https://login.readingdoctor.com to Chrome?

To add a bookmark

1. On your computer, open Chrome.

2. Go to https://login.readingdoctor.com

3. To the right of the address bar, click the star.

To turn the bookmarks bar on or off, click More > Bookmarks > Show Bookmarks Bar.

☝️ Can the students do Reading Doctor Online at home?

Yes, Reading Doctor Online provides free home use by students. Once a student has been set up on the system, they can access the student interface login from home. Once they logon from home they will access the same interface as what they see at school and continue on with their activities. They can also access any homework activities that have been set for them.

☝️ Do I have to set up what the student does?

Reading Doctor Online has an automatic sequence that a student can progress through. Each student defaults to starting at the beginning and it will progress them through the sequence. This is suggested for complete beginners.  Reading Doctor Online also has a placement test available to assist in deciding where to start students who are not complete beginners.

☝️ Can I use Reading Doctor Online with older students?

Reading Doctor Online provides an excellent vehicle for strengthening foundation skills that may have not been well established in previous school years. In our clinical experience, a high percentage of children aged 8+ with reading difficulties have poorly established foundation skills (such as basic letter-sound knowledge, blending,segmentation and recognition of the 1st 200 sight-words).

The activities in the program have been designed to be as non-condescending as possible. We were aware that older students may be using the software so avoiding 'babyish' elements was an important aspect in our design. We have had great success using the program with older students in our clinic (and with adults, too).

In using the program with older students you may want to consider:

1. Explaining the purpose of the program to the student and the importance of strengthening foundation skills

2. Turning off the reward animations and sounds (especially for adult students)

3. Turning off the encouragement sounds (especially for adult students) 

☝️ My School has previously purchased apps and/or the PC program. Is this the same?

The Reading Doctor PC program Reading Sounds 1 Pro and the Reading Doctor Apps are different products to Reading Doctor Online.  

Although there are some similarities Reading Doctor Online it is a new product that has many new features and activities. It uses the same unique, multi-sensory, patent pending teaching platform but with many additional features, including:

Automatic, personalised progression for each student through activities, including revision of skills learned.

A HUGE library of teaching targets.

The program runs via a browser, so you can login from different devices / computers.

Teachers have access to a full range of information and data on student progress and class progress.

Teachers can set tasks, sequences and homework for classes and / or particular students.

Students can log on and use Reading Doctor Online from home for free.

☝️ What information does the program record and can I access it?

The program records all activities that a student undertakes. It records what they get right and wrong and how long it takes for them to do each item and each activity. Each record has a time and date stamp, and can be accessed only by the educator who that child is allocated to and the School administrator.

☝️ I tried runnning the program on my iPad but the bottom of the screen is chopped off. Can the program be used on an iPad?

To run the program on an iPad without having the issue of the bottom of the screen being chopped off, please add login.readingdoctor.com to your iPad's homepage.

The steps are as follows:

1. On your iPad, open the Safari browser

2. Go to login.readingdoctor.com

3. Click the 'share' icon (the little rectangle with an arrow in it in the top right of the screen)

4. Select 'Add to Homescreen'

5. Click 'Add'

6. Now when you want to run the program, open it via the link you created on the homepage (it will look like an app on your iPad). It will run in 'Full Screen' mode so that the bottom of the screen is not chopped off.

To view a video explaining how to set the program up on an iPad, please click the image below:

☝️ I think I have found an issue (bug) with the program. Do you want to know about it?

Absolutely! Please contact us and let us know. We will resolve it as soon as possible.